FAQs About True Color Hair

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General Questions

What products can you offer?

Our products include Bulk Hair, Weft Extensions, Tape-In Extensions, K-Tip Extensions, Clip-In Extensions, and Tools & Accessories for salon, wholesale and private-label buyers.

What services can you offer?

We support custom color planning, product matching, packaging direction, product photos, catalog copy and inquiry materials for brand launches or distributor catalogs.

How can I get a quote?

Send the product type, length, texture, color, quantity, package request and destination country. Our team will reply with a practical quotation path.

What is your minimum?

MOQ depends on product type, color range, packaging and whether the order uses standard items or private-label customization.

Production

Can you support custom colors and packaging?

Yes. We can prepare custom shades, retail packaging, hang tags, cartons and catalog-ready product sets after confirming samples and order details.

Can I order samples before bulk production?

Sample orders are available for most product lines. After sample approval, we confirm bulk production details, timeline and shipment options.

Shipping

How long will it take my order to arrive?

Lead time depends on product availability, customization level and destination. Share your order plan and we will estimate production and delivery timing.

Can you help with shipping documents?

We can prepare common export documents and coordinate package information needed for distributor, salon chain or private-label shipments.

Return Policy

What if the sample does not match my requirement?

Please send clear feedback with photos or reference details. We will review color, texture, length, packaging and other differences before the next step.

Security Privacy

Will my brand information be kept private?

Private-label buyer information, packaging files and product plans are handled as confidential project materials.

Confidentiality Agreement

Can you support a confidentiality agreement?

For private-label or custom product projects, we can discuss confidentiality requirements before sample or production work begins.